Technical Support
Grindx Support can help with imports, frozen frames, stance card exports, Plaza report or block, and coin purchases. There is no in-app chat.
Email support@grindx.app. Include:
Use Clips to start a project, then add stills from Photos or capture with Camera. Frames are cropped to a shared 3:4 size. Drag the rail to inspect a line. Set a cover before exporting or sharing to Plaza.
A project can hold 8 frames for free. Unlocking extra frames costs 24 coins and raises that project’s cap to 16. The unlock is per project. If you do not have enough coins, Grindx shows a prompt so you can cancel or open Wallet.
PDF trick sheets cost 17 coins, HD stance cards cost 21 coins, and line GIFs cost 29 coins. GIF export needs at least two frames. Coins are charged only after the file is built (and, for Photos saves, after the save succeeds). If a build or save fails, no coins are used.
Open Me, then Wallet. Apple confirms the purchase before coins are added. Grindx never charges coins for a failed export. If a purchase shows in Apple but coins did not appear, email us with the approximate time and the pack you chose.
Plaza is for browsing and sharing snapshots only. There is no messaging. Favorite keeps a post in Me → Favorites. Report hides a post on your device. Block hides that author’s posts. You can delete your own posts. Posts cannot be edited after publishing.
Me → Clear All Data removes your projects, poses, and Plaza activity, then restores the original demo feed. You will need to agree to Plaza guidelines again. Coins are not reset. This cannot be undone.
Camera, Photos, Microphone, and Notifications are requested only for the matching feature. You can refuse a permission and keep using the rest of Grindx. Saved HD cards and GIFs need Photos access.
If you find illegal, hateful, harassing, sexual, violent, or spam content in Plaza, use Report on the post. Use Block to stop seeing another author. Plaza guidelines are also in Me.
Do not use Grindx posts as tutorials. Wear protection and ride within your limits.