Technical Support

Need help with a line, export, or Wallet?

Grindx Support can help with imports, frozen frames, line GIF exports, Plaza report or block, and coin purchases. There is no in-app chat.

How to get help

Email support@grindx.app. Include:

Common questions

Imports and the scrub rail

Use Clips to start a project, then add stills from Photos or capture with Camera. Frames are cropped to a shared 3:4 size. Drag the rail to inspect a line. Set a cover before exporting or sharing to Plaza.

Frame limit and extra pose cards

A project can hold 8 frames for free. Unlocking extra frames costs 24 coins and raises that project’s cap to 16. The pose shelf holds 8 freezes; unlocking extra pose cards costs 21 coins and raises the shelf to 16. Both unlocks stay if you cancel. If you do not have enough coins, Grindx shows a prompt so you can cancel or open Wallet.

Exports and coin costs

Saving a line GIF to Photos costs 29 coins and needs at least two frames. Coins are charged only after the GIF is saved to Photos. If a build or save fails, no coins are used.

Wallet purchases

Open Me, then Top up coins. Apple confirms the purchase before coins are added. Grindx never charges coins for a failed GIF save. If a purchase shows in Apple but coins did not appear, email us with the approximate time and the pack you chose.

Plaza posts, favorites, report, and block

Plaza is for browsing and sharing snapshots only. There is no messaging. Favorite keeps a post in Me → Favorites. Report hides a post on your device. Block hides that author’s posts. You can delete your own posts. Posts cannot be edited after publishing.

Clear All Data

Me → Clear All Data removes your projects, poses, and Plaza activity, then restores the original demo feed. You will need to agree to Plaza guidelines again. Coins are not reset. This cannot be undone.

Permissions

Camera, Photos, Microphone, and Notifications are requested only for the matching feature. You can refuse a permission and keep using the rest of Grindx. Saved line GIFs need Photos access.

Community safety

If you find illegal, hateful, harassing, sexual, violent, or spam content in Plaza, use Report on the post. Use Block to stop seeing another author. Plaza guidelines are also in Me.

Do not use Grindx posts as tutorials. Wear protection and ride within your limits.